Mac-berry at Last!

Hot off the virtual presses, RIM has announced that they will be releasing a Mac version of their Blackberry Desktop Manager software for the Mac in September. You can read the full announcement on the Official BlackBerry Blog.

For as long as the BlackBerry has been in the market*, the lack of Mac support has been a glaring omission. Mac users have had to resort to various 3rd party utilities to sync their BlackBerries with no support from RIM.

Two things to consider: Is RIM introducing Mac support in an effort to head off the growth of the iPhone in the ever increasing base of Mac users? And will this introduction make more businesses consider the Mac?

As more users are switching to the Mac, the lack of support for the BlackBerry could be leading to those users switching to the iPhone as well. It would be interesting to find out if RIM has any data bearing this out. By introducing Mac support, they may figure that users can keep their BlackBerries when they switch to the Mac.

In contrast, those businesses who are heavily vested in the BlackBerry platform may have been holding off on considering the Macintosh due to the lack of Mac support from RIM. Now that RIM will officially support the Mac, those businesses may now take another look at the Mac. Interestingly, I’ve read studies that show Mac users are more likely to buy an iPhone. So wouldn’t it be ironic if by supporting the Mac, RIM is opening the door for more iPhone sales?

On a related note, I wonder to what extent the complete lack of BlackBerry support (along with lukewarm support from Palm) over the years played into Apple’s decision to create the iPhone. Perhaps the moral of the story is that those tech vendors who don’t support the Mac run the risk of Apple deciding to make their own competing product.

*I have a long history with the BlackBerry. I visited the (then small) RIM production facility in Canada back in 2001 as part of an evaluation for Anheuser-Busch (where I worked at the time). This was during the time of the original BlackBerry device, which was shaped like a large pager and was an e-mail only device. However, it was very advanced for the time and in part due to the evaluation our team performed, A-B started deploying the BlackBerry across the company. When I left the company a year later, one of the hardest things I had to do was give up my BlackBerry.

Sprint's Take on the Pre … Is this what Palm Wants?

I just saw a commercial for Sprint where they highlight the Palm Pre. Two things I remember from this commercial is that they mention the “revolutionary Web OS” and running multiple live applications at the same time (which sounds neat, but do average users know or care enough to make this a big selling point?) and that Palm Pre users save a significant amount over AT&T iPhone users.

I must wonder if this is what Palm wants their Pre to be known for – being cheaper than the iPhone. Certainly the “money-saving” theme is very popular in today’s economy, but are smartphone buyers the right target market for a money saving ad? My initial thought is that if someone cares more about the cost of a plan than the actual phone, they probably aren’t shopping for a Pre or an iPhone. But if they were, would they care more that they are saving about $50/month or that there is a $99 iPhone as compared to the $199 Pre? Positioning themselves as the low-cost player could backfire in this case, and it certainly does not help them out in the long run.

On a side note, as I type this Jimmy Fallon is now doing a skit where he parodies iPhone apps. I can’t imagine this happening with any other phone (or any other tech device for that matter). I’ve said this before and I’ll keep saying it – no other device stands a chance of unseating the iPhone until they can compete with the Apple App Store. And if the iTunes music store serves as any sort of precedent, it may be a good long while before they can.

Pre-view

There’s a commercial on TV for the Palm Pre that’s been playing since the weekend it was released. It caught my attention because it was techie-looking and it showed the FaceBook logo, but I had no idea what I was looking at or what it was advertising until the end of the commercial (well, I thought it was a FaceBook commercial). Then they mention that the Web OS “lives in realtime” and it “constantly updates multiple live applications”. I have a pretty good idea of what all that means because I’m in the technology business and I’ve read articles about the device. But when I first listed to the commercial, even I was asking myself, “say what?” I can just imagine the giant whooshing noise of this going over everyone else’s head.

Contrast this to Apple’s “There’s an App for that” series of commercials. You clearly know that each commercial is about the iPhone right away. Each app profile quickly defines a problem then shows clearly how the app solves that problem. And each commercial shows about 3 apps, reinforcing each time just how useful the iPhone can be in a way than an average person can easily comprehend.

If Palm wants to sell the Pre to a market larger than techies, they had better start making some better commercials.

"Pre"-emptive?

June 6th, 2009 was the 65th anniversary of D-Day, the allied invasion of German-controlled France during World War II. It was also the day that the highly anticipated Palm Pre smartphone was released on Sprint’s network. Many people are noting the potential symbolism of this date for both Palm and Sprint.

The analogy is that the iPhone has so quickly and thoroughly dominated the smartphone market, it has been like the German Blitzkrieg of Europe. Palm, the originator and former leader of the PDA/smartphone market, has been pushed to the brink of irrelevance by its competition. Sprint, a once powerful player in the wireless industry, has fallen upon tough times lately, hemorrhaging customers over the last few years. The fact that the iPhone is only available on AT&T’s network has certainly contributed to Sprint’s troubles. The Pre will either be these companies’ last desperate gasp, or the bold attack that will lead them back into contention. June 6th may have been a D-Day for both Palm and Sprint, but unlike the Allied attack, the outcome of this battle is far from certain.

There are many detailed reviews and articles analyzing the significance of the Pre, as a quick Internet search will show. And the hype surrounding the device is causing a lot of polarization. Many are pitting the Pre against the iPhone in an all-or-nothing struggle, as if there can be only one smartphone in the market. Of course, this is silly, as there is yet plenty of room for competitors. However, perception can be reality and if the Pre does not make a big splash, the media attention the iPhone juggernaut generates could very well drown out the Pre.

My take is that the Pre is quite advanced and feature-wise can compete with the iPhone. However, as has been proven over and over again in the technology industry, it takes a lot more than good technology to make a product successful (a lesson that Apple learned the hard way and is sure to never forget). The unfortunate fact is that Palm has a lot riding on this device (and Sprint to a lesser degree). In a different time and place, one where Palm was a stronger company and where there was no such thing as an iPhone, the Pre could possibly be extremely successful, or at least appear to be much more successful with no iPhone to compare it to. However, this is 2009 and the iPhone has a 2 year head-start in this “new world” of smartphone market, one which Apple basically created. With the speed that technology has been advancing lately, 2 years is a long time for a product to have gained momentum, and few products in the history of tech have had the type of success that the iPhone has had. Add to that the strength of the Apple App Store and it will take an extraordinary level of success for the Pre to dislodge any significant share of the market from the iPhone.

An interesting subplot to all this is the timing of the release date of the Pre. Palm has decided to release the Pre two days before the keynote speech at Apple’s World Wide Developers Conference, where is it widely anticipated that Apple will be introducing a new iPhone device, as well as the 3.0 version of the iPhone software. At first glance, it seems unwise to release a new product only 2 days before your competition dominates the media. But some have theorized that this was actually a smart move on Palm’s part, as it allows the Pre to ride the coattails of the iPhone publicity. In effect, Palm will be co-opting Apple’s media exposure, as there will be much made of the comparison between the two devices. A different release date may have not garnered the same amount of media attention. In a kind of preemptive attack, Palm’s gamble may give the Pre the best chance of success.

iTunes 8.2 adds support for iPhone 3.0; Steve Jobs Update

Apple quiety released iTunes 8.2, which adds support for an iPhone or iPod Touch with the iPhone 3.0 Software Update. The timing of this release, given that Apple’s World Wide Developers Conference (WWDC) is next week, makes it seem likely that Apple will release the 3.0 update during the WWDC, likely during the Monday morning keynote (10 AM Pacific Time).

Speaking of the WWDC, according to a highly reliable source of mine, Steve Jobs will make a “surprise” appearance at the WWDC, a little ahead of schedule for his return from medical leave of absence.

… Ok, I don’t really have any inside information 🙂 …  but the source is Steve Chazin, author of the Marketing Apple blog, and former Director of Marketing for Strategic Programs at Apple. In a seemingly unrelated blog post, he quietly writes a single line P.S. stating that Jobs will make a surprise appearance at WWDC. No more, no less. Very interesting.

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